Who we are

Phoenix Flooring are a successful flooring installer who provide flooring services for customers throughout Devon and Cornwall, over the past 12 month’s as a Company we have grown our Team both on the fitting and admin side, ensuring only the best service for our ever increasing Customer base across the South West.

Our website address is: https://phoenixflooringsw.co.uk.  This website is owned and managed by Phoenix Interiors (SW) Ltd.

 

Our Postal Address:

Phoenix Flooring, Unit 2 Trebursye Business Park
Launceston
Cornwall PL15 7ES

 

Our Email Address:

info@phoenixflooringsw.co.uk

 

Our Phone Number:

01566 510005

What personal data we collect and why we collect it

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

  • Communication Data: This includes any communication that you send to us whether that be through a contact form on our website, through email, text, social media or any other communication that you send us. We process this data for the purposes of communicating with you, and record keeping when required.

  • User Data: This includes data about how you use our website. We process this data to operate our website and ensure relevant content is provided to you and to ensure the security of our website.

  •  Technical Data: This includes data about your use of our website and online services such as your IP address, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and to administer and protect our website, to deliver relevant website content to you.

  • Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

    An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

  • Cookies: Please see our Cookie Policy.

How we collect your personal data

We may collect data about you when you provide the data directly to us (for example by filling in forms on our website or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this. We may receive data from third parties such as analytics and internet search providers such as Google based outside the EU.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or reporting requirements.  When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, and the processing purposes.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

You can see more about these rights on the ICO website.

If you wish to exercise any of the rights set out above, please contact us using the details at the top of this page.

Third-Party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Data security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those who have a legitimate need to know such data. They will only process your personal data on our instructions, and they must keep it confidential.